Refund and Returns Policy for Elitesuri

Effective Date: November 24, 2024

At Elitesuri, we strive to provide you with the highest quality newborn baby products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a simple and hassle-free return and refund process. Please read the details of our Refund and Returns Policy below to understand how we handle returns, exchanges, and refunds.

1. Return and Exchange Eligibility

We want you to be completely satisfied with your purchase from Elitesuri. If you’re not satisfied, you may return or exchange your item under the following conditions:

  • Time Frame: Returns and exchanges must be initiated within 30 days from the date of delivery.
  • Condition of Items: The product(s) must be unused, undamaged, and in original packaging. All tags must remain attached to the items for them to be eligible for a return or exchange.
  • Non-Returnable Items: For hygiene and safety reasons, certain items may not be eligible for return, including:
    • Baby clothing that has been worn or washed
    • Personal care items, such as pacifiers or bottles, that have been opened or used

2. How to Initiate a Return or Exchange

To return or exchange an item, please follow these steps:

  1. Contact Us: Send an email to info@elitesuri.com within 30 days of receiving your order. Include your order number and a description of the item(s) you wish to return or exchange. Our customer service team will assist you in the return process.

  2. Return Authorization: Once we receive your return request, we will provide you with a Return Authorization Number and detailed instructions on how to return the item(s).

  3. Return Shipping: You will be responsible for paying the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged items).

  4. Shipping Address: Return items must be shipped to the following address:

    • Elitesuri Returns Department
      3619 Grove Avenue,
      Altus, Oklahoma,
      United States

    Please ensure that the items are securely packaged to prevent damage during return shipping.

3. Refunds

Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds: If only part of your order is returned, the refund will be adjusted to reflect the value of the returned item(s). Shipping fees are non-refundable unless the return is due to our error.
  • Damaged or Defective Items: If the item is defective or was damaged during shipping, we will issue a full refund, including shipping costs. Please contact us within 7 days of receiving a damaged item so we can assist you.

4. Exchanges

If you would like to exchange an item for a different size or product, you may request an exchange within 30 days of receiving your order. Exchanges are subject to availability. If the requested item is out of stock, you will be given the option to choose another product or receive a refund.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company, as it may take additional time for the refund to be processed.

If you’ve done all this and still haven’t received your refund, please contact us at info@elitesuri.com for assistance.

6. Canceling an Order

If you wish to cancel your order, please contact us immediately at info@elitesuri.com. We process orders quickly to ensure timely shipping, and cancellations can only be made before your order has been shipped. Once the order has been shipped, you will need to follow the return process outlined above.

7. Changes to This Policy

Elitesuri reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy regularly to stay informed.

Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, please contact our customer service team:

  • Email: info@elitesuri.com
  • Phone: 580-379-2284
  • Address: 3619 Grove Avenue, Altus, Oklahoma, United States

Thank you for shopping with Elitesuri! We appreciate your business and are here to ensure that your shopping experience is as enjoyable and satisfying as possible.